Jeffrey joined our organization in 2013 as Vice President of Collections and was promoted to COO in 2020. Jeffrey is responsible for the performance and production across our domestic and international offices, leveraging advanced analytics, sophisticated collection strategies, and a full suite of consumer-centric communication channels to produce exceptional results. Jeffrey has over 30 years of experience in both third- and first-party collections, with a well-documented track record of success. Prior to joining the company, Jeffrey held senior level positions at US Bank, Integrity Solution Services, and GC Services. He is an active member of several professional associations and has completed many professional development courses to ensure his ongoing knowledge of the laws and the technology essential to collections. Jeffrey graduated from Saint Louis University.