If you need to get in touch with your tenant about a minor matter regarding your rental property, what do you do? Again, the problem isn’t urgent but you would like to get it handled within a decent amount of time.
Do you write a letter? Call and leave a voicemail? Send and email or text message? Although some prefer written notices to communicate with their tenants, many have found that email and text messaging is more efficient and effective.
While an old-fashioned phone call or letter is generally understood as appropriate for communications, studies have shown that the use of email and text messaging has increased tremendously. In fact, At least 97% of smartphone owners text regularly and the number of texts sent each day in America has grown 23% since 2016. As for email, a 2018 Radicati Group study showed that there were more than 3.8 billion email users before the start of 2019, over 100 million more than the previous year. In other words, over half of the entire planet uses email right now.
Keeping in touch with your tenants is easier than ever with these features, and ClickNotices has found that this upgrade of communication has been successful. ClickNotices has given themselves, property managers and landlords a simple solution. Here are a few examples of when the use of text messaging and email can get the job done more quickly.
First and foremost, upon signing their lease, find out which method they would prefer. Which will they respond to faster? If you agree on texting as your primary method of contact, set some ground rules around timing, they don’t need to be sending you a text message at 1 a.m.
- Tenant overdue notices – if your tenants rent is overdue skip the letter, and send them a quick text.
- “Rent is Due” Reminders – this can be done via text or email. It’s not something they need to respond to except for making their payment ontime.
- Maintenance Requests – if you’re tenant sends in a maintenance request, send them a text to let them know you’re on your way. If they’re not home, send them a text and email notifying them that the issue has been solved, or that it is still a work in progress and you’ll be back tomorrow.
- Lease Renewals – this should be done through email. It makes it more convenient for tenants to open up their lease renewal online and automatically e-sign right then and there.
- Building/Neighborhood Updates – this message can be sent through email, unless an emergency, a text might be quicker!
- Building/Neighborhood Events – if you have a monthly newsletter highlighting any neighborhood event, this can be sent through email.
- Payment Notices – after your tenant makes a payment, send them a friendly notification via email that their rent payment has been processed.
For a property owner or manager who just wants to have a reliable channel of communication with their tenants, it can be frustrating. However, it is highly recommended to try communicating through email or text messaging. If done the right way, these methods have been proven to help streamline the process.